Frequently Asked Questions: Grand Tour Bike

Frequently Asked Questions: Grand Tour Bike | NordicTrack Blog

UPDATED, September 13, 2021

So, you’ve decided to invest in your health by purchasing your first exercise bike for your home, but the buying process can be very overwhelming. “What type of exercise bike should I get?” “Which bike model is best?” “What bike features should I look for?” “Will it be ok on my knees?” 

These are only a few questions that may come to mind. Sure, an exercise bike of quality is great for burning calories, improves cardiovascular health, and is easy on joints; however, what else are you getting from it?

With the Grand Tour Bike, you’re getting much more than an exercise bike. You’ve been granted the most advanced piece of exercise equipment, enabled with your very own personal trainer called iFIT®. It’s much more than just an exercise bike. It’s an experience!

To make it easier, we have compiled a list of our customer’s most frequently asked questions about the Grand Tour Bike to make your decision-making process less of a headache:

Grand Tour Bike Features

Q: Does this bike easily move?

A: Yes. The Grand Tour Bike has front-mounted transport wheels for easy movement.

Q: How big is the Grand Tour Bike?

A: The dimensions of the Grand Tour Bike are 59.2″ L x 23.3″ W x 56.2″ H.

Q: What is the user weight capacity of the bike?

A: The user weight capacity is 350 lbs.

Q: Tell me about iFIT®.

A: iFIT is a technology that is interactive and enabled on most NordicTrack equipment––designed to benefit each user with workouts and health guidance. iFIT is like having a personal trainer in your home every single day, on and off of your equipment––giving you access to daily fitness classes led by world-renowned personal trainers, Google® Maps street view, an expansive workout library, nutrition advice, HD videos all over the world, data tracking, and much more!

Try iFIT for 30 Days*

iFIT Membership – NordicTrack Blog

NordicTrack Payment And Financing

Q: Which payment options do you offer?

A: You can purchase your Grand Tour Bike in-full with your debit or credit card. We also offer special financing with NordicTrack Finance OAC. See terms

Q: Do you have any discounts?

A: Contact one of our agents to see current promotions.

NordicTrack Shipping

Q: What is NordicTrack’s current shipping option?

Due to the great uncertainty of COVID-19* restrictions throughout the country, NordicTrack is not offering in-home delivery and assembly, but we do offer threshold delivery. Threshold delivery means that your machine will be delivered to the front doorway of your home. If you live in an apartment complex or a condo, your item will be brought into the first door of the address, or the lobby of your apartment or condo.

Our first priority is the welfare of our customers and associates, so we will continue to remain committed to delivering your equipment purchase to your home.

Q: How long does shipping take?

A: Processing time frame takes about 1-3 business days, and shipping takes about 7-10 business days. Allow 1-3 business days for your equipment to arrive at your local delivery center, then the delivery center may call you to schedule a time for your equipment to be delivered to your home. 

For more information, you can refer to:

NordicTrack Delivery Restrictions During COVID-19 

NordicTrack Machine Order Status Update

Setting Up

Q: How hard is set-up?

A: The Grand Tour Bike has out-of-the-box easy assembly. You will want 2 people for assembly because some of the pieces are quite heavy. Make sure to follow your equipment’s user manual for proper set-up instructions.

You can also follow along the video shown below for Grand Tour Bike assembly:

For further explanation, you can also refer to our new app, BILT, which provides you with 3D step-by-step instructions for machine assembly, installation, set-up, repair, and maintenance.

Download the BILT app:

Google Play BILT App - NordicTrack Blog
App Store BILT App - NordicTrack Blog

NordicTrack Warranty

Q: What is the warranty?

A: Buy confidently! The Grand Tour Bike has a 10-Year Frame Warranty, 2-Year Parts Warranty, and 1-Year Labor Warranty.

For Warranty Terms and Conditions, see here.

NordicTrack Returns

Q: What if I want to return the machine?

A: You can return your NordicTrack product within 30 days upon receipt. Returns will be charged a return shipping fee of $250 plus a 10% restocking fee. Because of the size and weight of the NordicTrack product, we do not offer a refund for any shipping or delivery charges you may have paid to receive your product. Returning your product may incur additional charges for ordinary wear and tear or damage caused by improper use, misassembly or accidents.

If your product has shipped, even if you have not received your machine, the return shipping and restocking fees above will apply.

To initiate a return, please contact us at 1-866-896-9777.

Should you have any more questions that we haven’t answered on this list, contact one of our NordicTrack representatives for more information.

DISCLAIMER: This blog post is not intended to replace the advice of a medical professional. The above information should not be used to diagnose, treat, or prevent any disease or medical condition. Please consult your doctor before making any changes to your diet, sleep methods, daily activity, or fitness routine. NordicTrack assumes no responsibility for any personal injury or damage sustained by any recommendations, opinions, or advice given in this article. Always follow the safety precautions included in the owner’s manual of your fitness equipment. Shipping times are dependent on in-stock inventory and delivery timeframes may vary. Make sure to check the website for any specific delays in delivery and shipping.
IFIT DISCLAIMER: *iFIT experience requires an internet connection and Wi-Fi to function. Credit Card required for activation. Membership auto-renews for a fee (starting at $15/mo.) plus tax, unless canceled in advance. Your Commitment Period may be month-to-month or twelve (12), eighteen (18), or thirty-six (36) months, depending on your agreement. Terms shall apply to your iFIT use and subscription during your Commitment Period and any subsequent Renewal Term. Unless you cancel your account or notify us at least twenty four (24) hours prior to the expiration of your commitment period that you do not wish to renew your subscription, your iFIT subscription will automatically renew for an additional month, one (1) year, or two (2) year period, as applicable, for the same duration as your initial commitment period (“The Renewal Term”), and you authorize us to bill the then-applicable membership fee and any taxes to the payment method we have on record for you.