If you’re someone that has recently bought a NordicTrack machine for your home, then welcome to the NordicTrack family! We’re happy to have you become part of our community, and we’re so incredibly honored to be a part of your fitness journey.
After your initial purchase, we wanted to make sure your machine gets to you as quickly and as safely as possible. Below we’re going over how you can check on the status of your NordicTrack order and shipping information, so you can have some peace of mind.
Due to unusually high demand, our wait time for phone and online chats is very long. You can track the status of your order by visiting the NordicTrack Order Status page on the NordicTrack website. Enter your order number, which can be found in your order confirmation email (exp. NT000000), to track the status of your order.
Please note, it may take 24 hours after an order is placed for it to appear in our system. If you have found your order and the shipping status is blank, it means that your order is in the process of being shipped.
Processing time frame takes about 1-3 business days, and shipping takes about 7-10 business days. Allow 1-3 business days for your machine to arrive at your local delivery center, then the delivery center may call you to schedule a time for your machine to be delivered to your home. Please consider your local delivery center time frame for delivering your NordicTrack machine to your home. Their delivery time may also be facing delays as well.
Due to the great uncertainty of COVID-19*, we are currently not offering white glove delivery with in-home assembly. Our first priority is the welfare of our customers and associates, so we will continue to remain committed to delivering your NordicTrack machine purchase to your home as curbside delivery only.
All non-UPS shipments require a customer signature upon delivery. The shipping company will call you before attempting to deliver your machine. A total of 3 attempts will be made to contact you. After these 3 attempts have been made, the shipping company will make arrangements to return your NordicTrack machine to our warehouse. Return shipping and a 10% restocking fee may apply.
We cannot ship to P.O. or APO Boxes with internet orders. There are a couple of reasons for this. One: Many of our items are large and ship in boxes bigger than the post office will accept for postal boxes. Our on-line order system can’t determine what size of box your order will ship in. Two: We ship items, like treadmill lubricant, that cannot be shipped through the US postal service.
For any further questions, please feel free to contact us!