iFIT Membership Frequently Asked Questions

Frequently Asked Questions: iFit Membership | NordicTrack Blog

UPDATED, October 18, 2021

You may be wondering, “What is iFIT®?” and “What comes with an iFIT membership?” Well, we’re here to answer your iFIT questions and make your membership sign-up go as smoothly as possible.

Here are some of our customers’ frequently asked questions about an iFIT membership:

Q: What is iFIT, and what do I get with a membership?

A: iFIT is an interactive fitness training platform that delivers beautiful global workouts, high-energy studio classes, and the best personal trainers right to your machine. With every workout, you’ll receive world-class coaching from start to finish in destination locations like Australia, Italy, Bora Bora, Antarctica, and many more.

Q: How can I track my order?

A: If you have an order number, you can track the order status here.

Q: Do I need an iFIT membership to use my machine?

A: No, you can still use your machine in manual mode and also run a small selection of onboard workouts. However, you will need a paid membership to access iFIT’s full workout library.

Please note: you will receive a 30-day iFIT membership with your purchase of a NordicTrack machine, then an auto-payment system will take effect until the membership is canceled.

Q: How do I add a machine to my account?

A: When you sign in to iFIT and download your first workout on a new machine, this machine will automatically be added to your account.

Q: How many extra users do I get with my account? Do they have access to all the same iFIT features?

A: With an iFIT Family membership, you can add up to four secondary users (five total users) to your account, and each user will have access to all of the same features. However, their login information, workouts, statistics, and exercise goals will be separate from your account and any other secondary account.

Please note: You will not be able to add secondary users if you have an Individual Plan.

Q: What do I do if I forget my password?

A: Simply click Forgot Password on your iFIT login screen, then enter your email address. You’ll get an email in your inbox with instructions to reset your password.

Q: How do I change my password or email address on my iFIT account?

A: If you need to change your email address or password for any reason, just follow these four quick steps:

Log in to your iFIT account.
Hover over your name in the top, right corner, then click Settings.
Click Settings in the black bar.
Under Account Login, click Change Password. Enter your old password and your new password, then click Submit. To change your email address––which is right below the password––click Edit next to your email address, enter your new email, then click Save.

Q: How do I add secondary users?

A: To learn how to add secondary users to your account, see our article titled iFIT Help: Add Secondary Users To Your iFIT Account.

Q: Is iFIT available on iOS® and Android™?

A: Yes! Learn more about the iFIT App here.

Q: Can I log in to iFIT on multiple pieces of equipment at the same time?

A: Yes! You can log in to iFIT on as many pieces of equipment as you’d like.

Q: How do I make changes to my membership?

A: Sign in to your account, go to your settings, then make any changes you’d like.

Q: What happens if I miss a workout?

A: If you miss a scheduled workout, it’s set to automatically reschedule. However, you can edit this in your settings. Here’s how:

Log in to your iFIT account.
Hover over your name in the top, right corner, then click Settings.
Click Settings in the black bar.
Under Calendar next to If I Miss A Workout, check the Skip box if you don’t want missed workouts to automatically reschedule. That means you’ll have to manually reschedule them. Or select Reschedule if you want them to automatically reschedule.