Equipment

Frequently Asked Questions: FreeStride Trainer FS10i

Frequently Asked Questions: FreeStride Trainer FS10i | NordicTrack Blog

Take control of your workouts with the NordicTrack FreeStride Trainer FS10i. Having combined all your favorite exercise equipment into one machine––a stair stepper, a treadmill, and an elliptical––you can reap the benefits of each machine all during one workout on your own time, in your own space.

Now, let’s look into more of the FS10i features and details, and see how you can take advantage of interactive training on the best equipment available.

FreeStride Trainer FS10i Features

Q: How big is the FS10i?

A: Fully assembled, the dimensions of the FS10i are 58.5″ L x 29.5″ W x 74″ H. 

Q: What is the user weight capacity of the FS10i?

A: The trainer’s user weight capacity is 375 lbs.

Q: What is the stride range of the FS10i?

 A: The FS10i has a 32″ auto-adjustable stride.

NordicTrack FS10i – NordicTrack Blog
Q: Does the FS10i move? 

A: Yes! The FS10i has transport wheels for movement.

Q: Tell me about iFit®.

A: iFit is a technology that is interactive and enabled on most NordicTrack equipment––designed to benefit each user with workout and health guidance. iFit is like having a personal trainer in your home every single day, on and off of your equipment––giving you access to a variety of exercise classes within studio settings and exotic destinations led by world-renowned personal trainers, Google® Maps street view, an expansive workout library, personalized nutrition, sleep analysis, data tracking, and much more!

NordicTrack Payment And Financing

Q: What payment options do you offer?

A: You can purchase your FS10i in-full with your debit or credit card. We also offer special financing with NordicTrack Finance OAC. See terms

Q: Do you have any discounts?

A: Contact one of our agents to see current promotions.

NordicTrack Shipping

Q: What is NordicTrack’s current shipping option?

A: Due to the great uncertainty of COVID-19* restrictions throughout the country, NordicTrack is not offering in-home delivery and assembly, but we do offer threshold delivery. Threshold delivery means that your machine will be delivered to the front doorway of your home. If you live in an apartment complex or a condo, your item will be brought into the first door of the address, or the lobby of your apartment or condo.

Our first priority is the welfare of our customers and associates, so we will continue to remain committed to delivering your equipment purchase to your home.

Shipping - NordicTrack Blog
Q: How long does shipping take?

A: Processing your order takes about 1-3 business days, and shipping takes about 7-10 business days. Allow an additional 1-3 business days for your equipment to arrive at your local delivery center, then the delivery center may call you to schedule a time for your equipment to be delivered to your home. 

For more information, you can refer to our NordicTrack Delivery Restrictions During COVID-19 and NordicTrack Machine Order Status Update pages.

Setting Up

Q: How hard is set-up?

A: The FS10i has out-of-the-box easy assembly. You will want 2 people for assembly because some of the pieces are quite heavy. Make sure to follow your equipment’s user manual for proper set-up instructions. 

For further explanation, you can also refer to our new app, BILT, which provides you with 3D step-by-step instructions for machine assembly, installation, set-up, repair, and maintenance.

Download the BILT app on Google Play® or Apple Store®. 

NordicTrack Warranty

Q: What is the warranty?

A: Buy confidently! The FS10i has a 10-Year Frame Warranty, 2-year Parts Warranty, and 1-year Labor Warranty.

For Warranty Terms and Conditions, see here.

FS10i Frequently Asked Questions – NordicTrack Blog

NordicTrack Returns

Q: What if I don’t like the machine?

A: You can return your NordicTrack product within 30 days of receipt. Returns will be charged a return shipping fee of $250 plus a 10% restocking fee. Because of the size and weight of the NordicTrack product, we do not offer a refund for any shipping or delivery charges you may have paid to receive your product. Returning your product may incur additional charges for ordinary wear and tear or damage caused by improper use, misassembly, or accidents.

If your product has shipped, even if you have not received your machine, the return shipping and restocking fees above will apply.

To initiate a return, please contact us at 1-866-896-9777.



Should you have any more questions that we haven’t answered on this list, contact one of our NordicTrack representatives for more information.



DISCLAIMER: This blog post is not intended to replace the advice of a medical professional. The above information should not be used to diagnose, treat, or prevent any disease or medical condition. Please consult your doctor before making any changes to your diet, sleep methods, daily activity, or fitness routine. NordicTrack assumes no responsibility for any personal injury or damage sustained by any recommendations, opinions, or advice given in this article. Always follow the safety precautions included in the owner’s manual of your fitness equipment. 
IFIT DISCLAIMER: iFit requires an internet connection and wifi to function.  You will be required to provide your credit card information upon sign-up for iFit. Your Commitment Period may be month-to-month or twelve (12), eighteen (18), or thirty-six (36) months, depending on your agreement. Terms shall apply to your iFit use and subscription during your Commitment Period and any subsequent Renewal Term. Unless you cancel your account or notify us at least twenty four (24) hours prior to the expiration of your commitment period that you do not wish to renew your subscription, your iFit subscription will automatically renew for an additional month, one (1) year, or two (2) year period, as applicable, for the same duration as your initial commitment period (“The Renewal Term”), and you authorize us to bill the then-applicable membership fee and any taxes to the payment method we have on record for you. 


Sources:

https://www.nordictrack.com/freestride-trainers/nordictrack-fs10i-freestride-trainer

https://www.nordictrack.com/learn/choose-the-best-exercise-equipment/

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https://www.nordictrack.com/learn/workouts-offered-on-ifit/

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https://www.nordictrack.com/learn/covid-19-relief-million-masks-donations-ifit/

https://www.nordictrack.com/covid-19-shipping-faqs

https://www.nordictrack.com/learn/nordictrack-delivery-restrictions-during-covid-19/

https://www.nordictrack.com/learn/order-status-update/

https://www.youtube.com/watch?v=h2A8y7K97is

https://play.google.com/store/apps/details?id=com.bilt.mobile

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https://www.nordictrack.com/warranty-terms-and-conditions

https://www.nordictrack.com/privacy-policy#return