COVID-19 Shipping FAQs

Order Status

How do I check my order status?
It’s simple, just click here.

Shipping and Delivery

What are the standard shipping times?
On average, items ship out of our warehouse within 1-3 business days — unless otherwise posted on the product page.

What are the standard delivery times?
Once your item has been shipped, you should receive it within 10-14 business days. However, due to COVID-19, shipping times are subject to change.

What types of delivery are available?
Due to COVID-19 related government restrictions, curbside and threshold delivery are currently the only delivery options available.

What is Threshold Delivery?
Threshold delivery means that we will deliver your item to the front doorway of your home. If you live in an apartment complex or a condo, your item will be brought into the first door of the address, or the lobby of your apartment or condo.

Is White Glove Assembly available?
Unfortunately, due to COVID-19-related government restrictions, our white-glove assembly is on hold until further notice. However, your item comes equipped with detailed assembly instructions. Assembly usually takes 60-to-90 minutes.

Assembly

Is White-Glove Assembly available?
Unfortunately, due to COVID-19-related government restrictions, our white-glove assembly is on hold until further notice. However, your item comes equipped with detailed assembly instructions. Assembly usually takes 60-to-90 minutes.

Can I assemble my machine myself?
Yes. Your item comes equipped with detailed assembly instructions. Assembly usually takes 60-to-90 minutes.

Where are the assembly instructions for my machine?
Assembly instructions and assembly videos — where applicable — can be found under “Performance Specs” towards the bottom of each product’s description page on the NordicTrack website.

Returns

What is NordicTrack’s return policy?
You can return your NordicTrack product within 30 days upon receipt. Returns will be charged a return shipping fee of $250 plus a 10% restocking fee. Due to the size and weight of NordicTrack products, we do not offer a refund for any shipping or delivery charges you may have paid to receive your product. Returning your product may also incur additional charges for ordinary wear and tear or damage caused by improper use, misassembly, or accidents.
If your product has shipped, even if you have not received your machine, the return shipping and restocking fees above will apply.
To initiate a return, please Click Here.

Other Questions

If you have other questions we'd love to speak with you. However, due to high call volume, you may have to wait longer than normal, so we ask you to please practice patience. You're also welcome to email us at fitnessclub@nordictrack.com.