iFit Frequently Asked Questions

If I don't renew my iFit subscription, can I still access workouts on my treadmill, elliptical, bike, fusion or rower?

If you don't renew your subscription, you will have access to a limited number of iFit workouts. You can always use your treadmill, elliptical, bike, fusion or rower in manual mode.

If my iFit subscription expires, how do I start a workout on my machine?

Simply push the Start button on your machine to begin a manual workout. You'll be able to manually adjust your settings, and your screen will display an oval racetrack as you work out.

How do I cancel my iFit membership?

To cancel your subscription, follow these steps:

  1. Log in to your account at iFit.com.
  2. Hover over your name in the top right corner, then click Settings.
  3. On the left side, click Membership Plan.
  4. Scroll to the bottom, then click End Benefits.
  5. Click Continue to End Benefits until the Confirm Your Membership Cancellation pops up, then click End Membership.
NOTE: If you purchased your subscription through the App Store or Google Play, you'll need to cancel it through your phone settings.

How can I make sure I won't be charged for another 1-Year subscription when my free 1-Year trial is up?

There are a few things you can do:

  1. Make sure iFit emails are not going to spam. You will get a renewal reminder email 30 days before your subscription automatically renews.
  2. Cancel your subscription from your account settings at any time. Your existing subscription will be good through the original expiration date, but it will not renew.
  3. Contact us via email, chat, or phone to request that we remove your credit card information from your account, which would stop any automatic transaction from being processed.

Why do I have to enter my credit card number before I use iFit, even though it was included when I purchased my machine?

Don't worry—you won't be charged anything at this time. We only need your credit card information for renewal purposes, so when your subscription does renew, we'll have a payment method on file. Since your NordicTrack purchase is a separate transaction from your iFit subscription renewal, your payment information isn't shared with us.