Shipping, Delivery, and Assembly FAQs

Delivery and Assembly

Is Professional Delivery & Assembly available to me?

Order Status

How do I check the status of my order?

delivery truck

Shipping and Delivery

What are the standard shipping times?
On average, items ship out of our warehouse within 1-3 business days — unless otherwise posted on the product page.

What are the standard delivery times?
Once your item has been shipped, you should receive it within 10-14 business days. However, due to COVID-19, shipping times are subject to change.

What types of delivery are available?
NordicTrack currently offers three delivery options:

Threshold Delivery:
Your product(s) will be delivered unassembled to the specified address and placed at your home just outside the door.

Room of Choice Delivery:
Your unassembled product(s) will be delivered to the specified address, brought into your home, and placed in your room of choice.

White Glove Delivery & Assembly:
Your product(s) will be delivered into any room you choose and assembled by our professional team of White Glove delivery and assembly technicians. All packaging will be hauled away.

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Assembly

Is Professional Assembly available?
Professional assembly is now available in most American cities. Use the search tool at the top of the page to see if your zip code qualifies.

Can I assemble my machine myself?
Yes. Your item comes equipped with detailed assembly instructions. Assembly usually takes 60-to-90 minutes.

Where are the assembly instructions for my machine?
Assembly instructions and assembly videos — where applicable — can be found under “Performance Specs” towards the bottom of each product’s description page on the NordicTrack website.

return box

Returns

What is NordicTrack’s return policy?
If you are not satisfied with the purchase of your new equipment , you can request a return within 30 days of your delivery date. Due to the size and weight of our products, NordicTrack doesn’t offer a refund for any shipping or delivery charges you may have paid to receive your product. Returns will include a return shipping charge of $250. Returning your product may incur additional charges for ordinary wear and tear or damage caused by improper use, incorrect assembly, or accidents. If your equipment is missing parts when the return is received, you may be charged a restocking fee. NordicTrack reserves the right to assess the condition of the returned product and either grant or deny a refund.

To initiate a return, please Click Here.

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Other Questions

If you have other questions we'd love to speak with you. However, due to high call volume, you may have to wait longer than normal, so we ask you to please practice patience. You're also welcome to email us at fitnessclub@nordictrack.com.