Equipment

Frequently Asked Questions: The Vault

Frequently Asked Questions: The Vault | NordicTrack Blog

UPDATED, June 7, 2021

NordicTrack from iFIT®, shatters industry benchmarks of at-home fitness mirrors with the launch of the Vault––a world-class personal home gym featuring an all-in-one unit with a full-length mirror, immersive HD touchscreens, and a suite of premium dumbbells, kettlebells, and other fitness accessories.

Explore the details of this complete iFIT-connected home gym below, and see how this futuristic machine is something you can’t help but need in your own home gym.

The Vault Features

Q: How big is the Vault?

A: The Vault is 60 x 22 inches.

Q: What other features come on the Vault?

A: Other features on the Vault include storage capability for custom training accessories, syncs with Bluetooth® headphones, and has more than 400 square inches of touchscreen located on the back of the fitness mirror to display available iFIT workouts. Not to mention the 1-year iFIT family membership that is included with your purchase.

Q: Tell me about iFIT®.

A: iFIT is a technology that is interactive and enabled on most NordicTrack machines––designed to benefit each user with workout and health guidance. iFIT is like having a personal trainer in your home every single day, on and off of your machine––giving you access to a variety of live and on-demand workouts like strength training, HIIT, and yoga led by world-renowned personal trainers, an expansive workout library, and more!

NordicTrack Payment And Financing

Q: What payment options will you offer?

A: You can purchase your Vault in-full with your debit or credit card. We also offer special financing with NordicTrack Finance OAC. See terms.

Q: Do you have any discounts?

A: Contact one of our agents to see current promotions.

NordicTrack Shipping

Vault From NordicTrack – NordicTrack Blog
Q: What is NordicTrack’s current shipping option?

A: Due to the great uncertainty of COVID-19* restrictions throughout the country, NordicTrack is not offering in-home delivery and assembly, but we do offer threshold delivery. Threshold delivery means that your machine will be delivered to the front doorway of your home. If you live in an apartment complex or a condo, your item will be brought into the first door of the address, or the lobby of your apartment or condo.

Our first priority is the welfare of our customers and associates, so we will continue to remain committed to delivering your machine purchase to your home.

Shipping - NordicTrack Blog
Q: How long does shipping take?

A: Processing your order takes about 1-3 business days, and shipping takes about 7-10 business days. Allow an additional 1-3 business days for your machine to arrive at your local delivery center, then the delivery center may call you to schedule a time for your machine to be delivered to your home. 

For more information, you can refer to our NordicTrack Delivery Restrictions During COVID-19 and NordicTrack Machine Order Status Update pages.

Setting Up

Q: How hard is set-up?

A: The Vault has out-of-the-box easy assembly. You will want 2 people for assembly because some of the pieces are quite heavy. Make sure to follow your machine’s user manual for proper setting-up instructions.

For further explanation, you can also refer to our new app, BILT, which provides you with 3D step-by-step instructions for Vault assembly, installation, set-up, repair, and maintenance.

Download the BILT app on Google Play® or Apple Store®. 

NordicTrack Warranty

NordicTrack Vault – NordicTrack Blog
Q: What is the warranty?

A: The Vault has a 10-Year Frame Warranty, 2-Year Parts Warranty, and 1-Year Labor Warranty.

For Warranty Terms and Conditions, see here.

NordicTrack Returns

Q: What if I want to return the machine?

A: You can return your NordicTrack machine within 30 days upon receipt. Returns will be charged a return shipping fee of $250 plus a 10% of purchase price restocking fee. Because of the size and weight of the NordicTrack product, we do not offer a refund for any shipping or delivery charges you may have paid to receive your product. Returning your product may incur additional charges for ordinary wear and tear or damage caused by improper use, misassembly or accidents.

If your product has shipped, even if you have not received your machine, the return shipping and restocking fees above will apply.

To initiate a return, please contact us at 1-866-896-9777.



Should you have any more questions that we haven’t answered on this list, contact one of our NordicTrack representatives for more information.



DISCLAIMER: This blog post is not intended to replace the advice of a medical professional. The above information should not be used to diagnose, treat, or prevent any disease or medical condition. Please consult your doctor before making any changes to your diet, sleep methods, daily activity, or fitness routine. NordicTrack assumes no responsibility for any personal injury or damage sustained by any recommendations, opinions, or advice given in this article. Always follow the safety precautions included in the owner’s manual of your fitness equipment. Shipping times are dependent on in-stock inventory and delivery timeframes may vary. Make sure to check the website for any specific delays in delivery and shipping. *It is recommended that individuals continue to check the CDC’s website given the fluid and evolving nature of their warnings.
IFIT DISCLAIMER: iFIT requires an internet connection and Wi-Fi to function. You will be required to provide your credit card information upon sign-up for iFIT. Your Commitment Period may be month-to-month or twelve (12), eighteen (18), or thirty-six (36) months, depending on your agreement. Terms shall apply to your iFIT use and subscription during your Commitment Period and any subsequent Renewal Term. Unless you cancel your account or notify us at least twenty four (24) hours prior to the expiration of your commitment period that you do not wish to renew your subscription, your iFIT subscription will automatically renew for an additional month, one (1) year, or two (2) year period, as applicable, for the same duration as your initial commitment period (“The Renewal Term”), and you authorize us to bill the then-applicable membership fee and any taxes to the payment method we have on record for you. 


Sources:

https://www.nordictrack.com/learn/ifit-tv-app/

https://www.nordictrack.com/vault

https://www.youtube.com/watch?v=NIEsjZ1Upso

https://www.nordictrack.com/learn/connecting-ifit-to-your-bluetooth-equipment/

https://www.nordictrack.com/learn/workouts-offered-on-ifit/

https://www.nordictrack.com/learn/ifit-help-get-started-ifit/

https://www.nordictrack.com/learn/new-ifit-personal-trainers-nordictrack/

https://www.youtube.com/watch?v=Fcecr7WSat0

https://www.nordictrack.com/fitness-equipment-financing

https://www.nordictrack.com/contact-us

https://www.nordictrack.com/learn/nordictrack-delivery-restrictions-during-covid-19/

https://www.nordictrack.com/learn/order-status-update/

https://www.nordictrack.com/learn/bilt-app-for-nordictrack-assembly/

https://sj83t.app.goo.gl/5qne

https://play.google.com/store/apps/details?id=com.bilt.mobile

https://apps.apple.com/us/app/bilt/id879452214

https://www.nordictrack.com/warranty-terms-and-conditions

https://www.nordictrack.com/privacy-policy#return