Frequently Asked Questions: FreeStride Trainer FS7i

UPDATED, September 22, 2020

Forget the frustration of having to choose between all of your favorite equipment for your exercise machine purchase, and combine all of them into one. The team here at NordicTrack like to call this 3-in-1 machine the FreeStride Trainer FS7i. Experience a joint-friendly workout of a stair stepper, the cardio-strengthening workout of an elliptical, and incline-training workout of a treadmill all in one legendary piece of equipment.

Let’s take a look at all the details and features of the FreeStride Trainer FS7i, and see how NordicTrack has been a game-changer in the fitness world of quality and virtual training.

FreeStride Trainer FS7i Features

Q: How big is the FS7i?

A: Fully assembled, the FS7i is 58.5″ L x 29.5″ W x 74″ H.

Q: What is the user weight capacity of the FS7i?

A: The trainer’s user weight capacity is 375 lbs.

Q: What is the stride range of the FS7i?

A: The FS7i has a 32″ auto-adjustable stride.

Q: Does this FS7i move?

A: Yes! The FS7i has transport wheels for movement.

Q: Tell me about iFit®.

A: iFit is a technology that is interactive and enabled on most NordicTrack equipment––designed to benefit each user with workout and health guidance. iFit is like having a personal trainer in your home every single day, on and off of your equipment––giving you access to a variety of exercise classes within studio settings and exotic destinations led by world-renowned personal trainers, Google® Maps street view, an expansive workout library, personalized nutrition, sleep analysis, data tracking, and much more!

NordicTrack Payment And Financing

Q: What payment options do you offer?

A: You can purchase your FS7i in-full with your debit or credit card. We also offer special financing with NordicTrack Finance OAC. See terms.

Q: Do you have any discounts?

A: Contact one of our agents to see current promotions.

NordicTrack Shipping

Q: What is NordicTrack’s current shipping option?

A: Due to the great uncertainty of COVID-19* and restrictions throughout the country, NordicTrack is not offering in-home delivery and assembly, but we do offer threshold delivery. Threshold delivery means that your machine will be delivered to the front doorway of your home. If you live in an apartment complex or a condo, your item will be brought into the first door of the address, or the lobby of your apartment or condo.

Our first priority is the welfare of our customers and associates, so we will continue to remain committed to delivering your equipment purchase to your home.

Q: How long does shipping take?

A: Processing your order takes about 1-3 business days, and shipping takes about 7-10 business days. Allow 1-3 business days for your equipment to arrive at your local delivery center, then the delivery center may call you to schedule a time for your equipment to be delivered to your home.

For more information, you can refer to our NordicTrack Delivery Restrictions During COVID-19 and NordicTrack Machine Order Status Update pages.

Setting Up

Q: How hard is set-up?

A: The FS7i has out-of-the-box easy assembly. You will want 2 people for assembly because some of the pieces are quite heavy. Make sure to follow your equipment’s user manual for proper set-up instructions.

For further explanation, you can also refer to our new app, BILT, which provides you with 3D step-by-step instructions for machine assembly, installation, set-up, repair, and maintenance.

Download the BILT app on Google Play® or Apple Store®.

NordicTrack Warranty

FreeStride Trainer FS7i – NordicTrack Blog

Q: What is the warranty?

A: Buy confidently! The FS7i has a 10-Year Frame Warranty, 2-year Parts Warranty, and 1-year Labor Warranty.

For Warranty Terms and Conditions, see here.

NordicTrack Returns

Q: What if I want to return the machine?

A: You can return your NordicTrack product within 30 days of receipt. Returns will be charged a return shipping fee of $250 plus a 10% restocking fee. Because of the size and weight of the NordicTrack product, we do not offer a refund for any shipping or delivery charges you may have paid to receive your product. Returning your product may incur additional charges for ordinary wear and tear or damage caused by improper use, misassembly, or accidents.

If your product has shipped, even if you have not received your machine, the return shipping and restocking fees above will apply.

To initiate a return, please contact us at 1-866-896-9777.

Should you have any more questions that we haven’t answered on this list, contact one of our NordicTrack representatives for more information.