NordicTrack Member Support: iFIT Clarity

You can create an iFIT account through your equipment or the iFIT website. Once your account is set up, your workouts, preferences, and progress may sync across devices.

You can sign in to iFIT directly on your equipment or through the iFIT app using your account credentials. If you’re having trouble signing in, resetting your password through the iFIT website may help restore access.

Your home screen is where you can find recommended workouts, track your progress, and explore training programs. Layout and features may vary slightly depending on your equipment and software version.

Depending on your membership, you may be able to add additional users so each person can have a personalized experience. Profiles can be managed within your account settings.

iFIT currently offers two main membership options:

• iFIT Train – Designed for use on a phone or tablet, with access to the iFIT workout library and basic tracking features (1 user).

• iFIT Pro – Designed for equipment with built-in touchscreens, with additional features like on-screen tracking, streaming apps (subscriptions may be required), and multiple user profiles.

Features and pricing may vary over time.

Some basic equipment functionality may still be available without an active membership. However, access to iFIT workout content and advanced features typically requires a paid subscription.

You can usually manage your plan through your iFIT account settings. Options to upgrade, switch plans, or add users may be available depending on your current subscription. 

Membership details, billing, and cancellations are handled within your iFIT account dashboard. Changes will take effect at the end of your current billing cycle.

Charges may occur based on your selected billing cycle (monthly or annual). You can review billing details and payment history in your account settings. We recommend checking other subscription platforms, such as through Apple, to make sure you are not being charged twice.

If you have any questions, please contact iFIT through live chat, SMS, or phone call here.

Once you sign in on your NordicTrack equipment, your membership may sync automatically. This allows you to access workouts, track progress, and use personalized features. If you need to apply an activation code, here is a walkthrough video to assist.

If your membership isn’t appearing, it may help to confirm you are signed in with the correct account and that your machine is connected to Wi-Fi. Restarting your equipment or signing out and back in may also help.

If you’re setting up your equipment for the first time or want a guided walkthrough, these iFIT quick-start tutorials can walk you through login, navigation, and setup step by step.

Because NordicTrack and iFIT work together as a connected system, your machine may adjust incline, speed, or resistance during compatible workouts to match your trainer, your performance, or your selected settings.

Features like SmartAdjust can personalize intensity based on your past workouts, while ActivePulse may adjust intensity to help keep you within a target heart rate zone when using a compatible monitor.

If adjustments feel unexpected, you can typically override them at any time using your machine controls.

SmartAdjust is an iFIT feature that can automatically personalize workout intensity based on your past performance. During compatible trainer-led workouts, it may adjust speed or incline to help keep the workout appropriately challenging while still following the trainer’s program.As you complete more workouts, SmartAdjust can continue refining adjustments over time to better match your progress.

If you’d like a deeper look at how SmartAdjust adapts workouts over time, you can learn more here.

iFIT subscription required.

ActivePulse adds another layer by adjusting intensity based on your heart rate during select workouts to help keep you within a target heart rate zone.

It requires a compatible heart rate monitor and may only be available on select equipment and workouts.

For a step-by-step guide on how to use heart rate–based training, including how to connect a compatible monitor, see this ActivePulse guide.

iFIT subscription and compatible heart rate monitor required (sold separately). Available with treadmills only.

This is part of how the system adapts your workout in real time. Your machine may be using features like Follow Trainer, SmartAdjust, or ActivePulse. These features can automatically adjust settings to match your trainer, personalize intensity, or respond to your heart rate.

If you prefer manual control, you can typically adjust or override these changes directly on your machine.

Your equipment can connect to iFIT through Wi-Fi. Once connected, your workouts, stats, and preferences may sync automatically.

Watch this video to learn more.

You can connect a compatible Bluetooth heart rate monitor through your machine or app settings.

NordicTrack supports integration with Apple Watch. Watch the tutorial below to see how.

NordicTrack supports integration with Garmin. Watch the tutorial below to see how.

NordicTrack supports integration with Samsung Galaxy Watches. Watch the tutorial below to see how.

Automatic adjustments may depend on workout type, equipment compatibility, and whether features like SmartAdjust* or ActivePulse** are enabled. Checking your workout settings and software version may help.

Not all workouts use automatic adjustments, so you may notice different behavior depending on the workout you select.

*iFIT subscription required.

**iFIT subscription and compatible heart rate monitor required (sold separately). Available with treadmills only.

Make sure your Wi-Fi network is stable and within range. Restarting your machine or reconnecting to your network may help resolve common connection issues.

Software updates can be found in your machine settings. Keeping your equipment updated may help improve performance and ensure access to the latest features.

Streaming performance may depend on your internet connection speed and stability. Switching networks or restarting your machine may help improve playback.