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NordicTrack's Frequently Asked Questions: Mattress

Posted on 2017-04-20


Do you have any unanswered questions when it comes to purchasing a NordicTrack mattress? To make your purchasing experience easier, we have compiled a list of our customer’s most frequently asked questions:

Payment

Q: What payment options do you offer?

A: You can purchase your NordicTrack mattress in-full with your debit or credit card. You can also pay interest free over 12 months with Fortiva Retail Credit *OAC. See terms.

Q: Do you have any discounts?

A: We do! Contact a NordicTrack representative here to get the best deal possible.

Q: What is the warranty?

A: The NordicTrack mattress has a 10-year limited warranty and the sensor has a 1-year limited warranty.

Shipping

Q: How much is shipping?

A: We offer FREE shipping to your home.

Q: How long does shipping take?

A: Shipping takes about 7-10 business days. We know you are anxious to get your new mattress, so we will get it to you ASAP!

Q: What if I hate the mattress?

A: We offer a 100-Night Trial period to all our customers. If you aren’t satisfied, send your mattress back within 100 days (shipping included) with no questions asked.

Setting Up

Q: How hard is set-up?

A: Set-up is easy and only has 3 simple steps: The mattress ships straight to your door in easy-to-remove packaging. Unwrap your mattress and roll it out. Watch the mattress immediately expand into its full form. Then air it out for 24 hours.

Q: What size does the NordicTrack mattress come in?

A: The NordicTrack Sleep Mattress is available in Twin XL, Queen and King sizes.

Q: What about allergens and bugs?

A: Our memory foam is naturally antimicrobial and resistant to dust mites. The NordicTrack Sleep Mattress is made of ventilated memory foam with an open-cell construction that allows for high airflow, so you only have to air it out for 24 hours before you use it.

Q: How do I use the sensor?

A: The sensor is so simple. Simply plug your sensor directly into a convenient outlet near your bed and slip it right under your mattress. The sensor will track your sleep, breathing, heart rate, and more!

Should you have any more questions that we haven’t answered on this list, contact one of our NordicTrack representatives for more information.

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