By Idaho (Buffalo, NY) on Jun 22, 2009
Comments: My wife and I ordered this machine, and along with it purchased a seperate workout program. We were told the "trainer" will call and get the specifics, and set up a program designed for one of us. Received the machine, great packing job, all parts were there. Set it up, did some of the pre-programmed workouts, love the machine. After a few weeks, I called to see about the fitness program, and was told that only the salesman who sold it to us could answer the question of when we would hear from "the trainer", and he was gone for the day, but he would call me. One week later, still no call, I called to cancel it. After being tranfered 6 times, and losing my patience, I finally got a man who very curtly told me it was cancelled. Thank you! Time will tell if I ever see my refund. Great machine though. Don't bother with the independant trainer.