By Frustrated01 (Minneapolis, MN) on May 10, 2013
Comments: Finally received product 4 weeks after ordering it. FAQ on Nordic Track website clearly states product will be delivered within 2 weeks; see here: http://support.nordictrack.com/?p=620 Product could not be tracked with initial tracking information sent to me. Could not get anyone to return my phone calls or emails inquiring when the product may be delivered. New tracking info showed that my product has made it to the local hub (and it sat there for over 2 weeks) When I finally received a phone call to set up delivery, they asked me about available dates to deliver the product. AFTER all the available dates had passed I received another phone call to set up delivery the following week because the product had not made it to the local hub. When I explained that the product was sitting at the hub, the delivery service was surprised. After much ado, he was able to schedule a delivery for the next week. A client services employee has apologized and promised a refund of shipping costs and a product discount, but I have not seen this refund yet. Product is now in my house, but it has scuff marks on the console (not sure if this is truly a new unit). It works well and does everything it claims to do. (although I haven't tried the TV connections yet). Overall I am very frustrated with the whole process. The shipping service is extremely chaotic and unorganized. Had they simply explained it could take 2-4 weeks I would have had nothing to complain about, but as I started looking into things it became more and more frustrating as it became clear the different departments weren't communicating well. Can't recommend purchasing this product direct from factory. If you can buy it locally, I think you will be very happy with your purchase.
Winner of a coveted consumer Best Buy Award, the Commercial 2450 is supremely upgraded with our most advanced treadmill features. With a 10-inch integrated tablet, Google Android™ browser, 15" HD Television and ground breaking Runners Flex™ Cushioning, treadmill training doesn't get better than this. The powerful, yet quiet 4.2 CHP DurX™ Commercial Pro Motor is backed by a lifetime warranty. For inspiration and motivation, the 2450 treadmill has a built-in Goal Training Center, is iFit® Technology enabled and features HD video workouts with brilliant street views. A Polar® Wireless Chest Pulse Strap is included to help keep you in your target training heart rate zone.