By Reluctant Reviewer (Maine) on Oct 21, 2013
Comments: Just bought this product about three weeks ago. Assembly took some time but was not bad for those who are used to doing such things. It was quiet and my wife and I both like the machine, until it stopped working. After 6 uses the incline motor did some weird things and now it doesn't work at all. Customer service is sending a control module but who knows if that will fix the problem. I asked for a technical manual so I could do some diagnosis (most appliances which I am used to working on offer these for their techs). I was told it didn't exists. I requested a house call given that it is obviously under warranty. No such luck. It also developed a loud noise from parts that I did not assemble. I was told they might need to be greased. Why should I be greasing parts assembled by the manufacturer? Maintenance is one thing, but we used it 6 times and the part in question is not easily accessible. It would require almost complete disassembly of the rear end and even then it would not be typical greasing of an axle but the repacking of bearings. The squeak does seems to have passed and we use it now without the incline while we wait for parts.
See better, faster results with incline training on the AudioStrider 990 Pro elliptical. A Power Incline Ramp™ adjusts from 15 to 40 degrees with 1-Touch™ controls to increase intensity, decrease stress on joints and target lower body muscle groups. A tech-driven console supports a low-impact cardio workout with a two-speed fan and advanced sound system. Built with 24 digital resistance levels and 30 workout apps, this elliptical has been a consumer magazine Best Buy for four years in a row.