By Boutch (Georgetown, MA) on Aug 10, 2013
Comments: Four days into this escapade, and instead of a pile of unusable parts all around my gym I have a partially constructed elliptical machine. The machine shipped without an owners manual, a wireless heart rate monitor AND a power source. I called customer service to explain my situation. I was told the parts would ship out, but it was probably going to take 5 days. When asked if they could be expedited I was told the ONE person who could expedite the parts isn't back in until Monday meaning I may see the parts on Tuesday. I've called your departmental line for help to hear your office is closed until Monday. Seriously, it just shouldn't be this hard to spend $1,000, especially since I had even paid additional for the "white glove" delivery and installation service. Please contact me as soon as possible to let me know what has been done to rectify this new issue, or when Nordic Track plans to come back to retrieve this machine at my availability. I am not remotely satisfied with this purchase or service, and have no intentions on authorizing the charges to my AMEX card. Regards, Dan Boutchie
This award winning elliptical delivers an exceptionally stable, compact structure and an impressive variety of low-impact workout options. You'll enjoy the smooth, silent stride that comes from perfectly balanced flywheels, while oversized gel-lined pedals cushion each step to avoid fatigue and numbness in your feet. Find the perfect fit with an adjustable stride length.