By Dissapointed in Oklahoma (Bartlesville, OK) on Mar 21, 2009
Comments: Ordered the Auidiostrider 990 in late November 2008. Also ordered ifit cards. The elliptical trainer shipped within 2 days, but the ifit cards did not ship for 3 more weeks. Set it up and used it for 11 times before I had the first problem. The nut that holds the back axle came off. I put it back on, but it came back off. I contacted customer service who said I should put loctite on the nut. I did that and have not had anymore problem with the nut. Note that it takes time and effort to get this nut back on, not to mention the $4 I had to spend on the loctite. When I contacted customer service about this issue, I also noted some extra squeaking from the wheels, and a concern about lack of alignment. This comment was ignored (still have the problem).The 2nd major problem occurred 2 months later - the console was shorting out. It has been over 1 month since I first contacted customer service about this issue. They are supposed to send me a new console, but it has not yet shipped. I am unable to use the ifit cards due to this problem. I have a 3rd issue, not yet a problem, with the elliptical trainer. This may be somewhat related to the alignment issue mentioned earlier. From day one, I noticed a slight adjustment occurring between the handles while operating (on each revolution). It is more pronounced at the higher ramp elevation (which I just starting using the higher ramp). I think it is a bent axle between the handles. This does not keep me from using it, just distracting and annoying. I will see if it becomes a problem. But if anyone were looking to buy one of these machines, and got on mine and felt this adjustment, I guarantee they would not buy it becuase of this issue.I have had the elliptical trainer for 4 months. Took a full month before I had it with the ifit cards and be able to use like I wanted to. I was able to use it for only 1-1/2 months before I had the 2nd problem. Still waiting to get this problem fixed. I like the machine, when it works. For that I have given it 1 star. I purchased it to
Workouts are even better with the all new AudioStrider 990 elliptical that features a new 18" to 20" stride length. The stride adjusts from 18" to 20" as you increase the incline up to 30% so you get even more muscle recruitment in each motion. Our legendary smooth motion is still intact as well as all of the features that made the last AudioStrider 990 our most popular elliptical. Experience what thousands of NordicTrack customers have already discovered with the AudioStrider 990.