By MaryB (Rockford, IL) on Feb 7, 2012
Comments: We've had the E15.0 for about 3 weeks, and it's a great workout. We paid to have it set up and it was worth every penny. When you have it delivered, though,make sure it has 1)a serial number sticker, and 2)a membership card for IFit with an access code. Both were missing in ours, and I let the delivery men go, not even thinking the serial number wouldn't be on the machine, and not even knowing there was supposed to be a membership card for IFit. I called about it,and was put on hold, thinking it couldn't be too long. An hour and a half later, I hung up and called back, using the option of leaving my number for them to call when it was my turn. Six hours later they called back, suggesting that perhaps the serial number sticker was on the underside of the machine. I reminded her that the machine weighs 235 lbs, and looking underneath wasn't going to be easy. She then said she could register the machine without the serial number, and that I needed to contact IFit about the access code. IFit set me up with a password, which works to get me onto the website on my computer, but will not allow me to login on the E15 console. I am still waiting for help, and I'm wondering if there was more informational paperwork I was supposed to get with along with the membership card. Am starting to think the IFit is too much trouble and shouldn't have spent the money on the E15 "extras". The machine itself is great.