Frequently Asked Questions

Below is a list of frequently asked questions about NordicTrack Incline Trainer™. Click on a question to jump to the corresponding answer. Or, if your question is not answered here, please try the Contact Us options.

1. How does the Incline Trainer™ help me?
2. How does it burn fat 3 times faster?
4. What is the status of my order?
5. Who is the shipper, and how long is shipping time?
6. What is the return policy?
7. Can I pay by check, by money order or by credit card?
8. Is there sales tax?
9. Do you deliver on weekends?

1. How does the Incline Trainer help me?
The Incline Trainer revolutionizes walking and does four things other fitness machines can't do: burns fat faster, reduces impact, shapes and tones your entire body, and delivers real value.
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2. How does it burn fat 3 times faster?
The secret to burning calories is the incline — up to 40%. The greater the incline, the greater the increase in calorie burn.
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4. What is the status of my order?
To find the status of your order please use our online tracking system.
Or contact customer support via our toll-free number (1-888-308-9616) or e-mail.
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5. Who is the shipper, and how long is shipping time?
Heavier products like fitness equipment ship through Roadway and Old Dominion Freight lines. Light products ship through UPS. You will normally receive your order within 2 weeks of the date of purchase. This will sometimes take longer if your product is out of stock.
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6. What is the return policy?
We offer a 30-day guarantee on all products. If you are not satisfied in that time frame, all you have to do is put the product back in the box and take it to your curb. We will pick it up and pay the return shipping. Your order will be refunded for all charges less the initial shipping charge once we receive it at our warehouse.
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7. Can I pay by check, by money order or by credit card?
Yes -- you can use all three options. However, payment plans can only be done with a credit card. Checks and money orders must be sent in for the full amount.
Please call our Sales Department at 1-888-308-9616 if you have more questions.
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8. Is there sales tax?
Yes, depending on what state you live in.
State and local sales taxes will be added to orders in these states.
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9. Do you deliver on weekends?
It depends on the local terminal, but generally we do not.
Call 1-888-308-9616 if you have any special concerns.
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